At Mughaibar Fort Resort, we respect your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, contact us, or book a stay with us.
By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of personal information:
- Full name
- Phone number
- Email address
- Booking preferences and dates
- Special requests
- Communication through WhatsApp, email, or contact forms
- IP address and website usage data (for analytics and improvement only)
We only collect what is necessary to provide you with the best possible service.
2. How We Use Your Information
Your information is used only for lawful and service-related purposes, including:
- Processing reservations and inquiries
- Confirming bookings
- Sending important booking updates
- Providing customer support
- Improving our website and services
- Legal and security purposes
We never sell or misuse your personal data.
3. Complimentary Inclusions with Your Stay
When you book and stay with us, your accommodation includes the following complimentary services and benefits (subject to availability):
- Free drinking water
- Complimentary tea, coffee, sugar, milk, soft drinks, and sweets
- Private pool access for relaxation and enjoyment
- Free high-speed internet access
- Unlimited use of recreational facilities, including:
- Indoor swimming pool
- Picnic areas
- Children’s playground
- Indoor play area
- All prices are inclusive of applicable taxes
These benefits are provided to enhance your comfort and experience during your stay.
4. Data Protection & Security
We take strong measures to protect your personal data from:
- Unauthorized access
- Data loss
- Misuse
- Digital threats
All stored information is handled securely and accessed only by authorized staff members.
5. Cookies & Website Tracking
Our website may use cookies to:
- Improve user experience
- Track website performance
- Analyze visitor behavior for better service
You may disable cookies in your browser if you prefer.
6. Third-Party Sharing
We do not share your personal data with third parties, except when required for:
- Legal obligations
- Booking platforms you choose to use
- Payment processing partners
Your privacy is always our priority.
7. External Booking Platforms
If you book through third-party platforms such as Booking.com or Airbnb, your information is also subject to their privacy policies. We recommend reviewing their policies for full transparency.
8. Your Rights
You have the right to:
- Request access to your stored information
- Ask for correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent at any time
To exercise these rights, simply contact us.
9. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or service improvements. Any updates will be published on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you may contact us through our official website, WhatsApp, or email.